Warranty

Our Commitment to Quality and Service

At Edutoyshub, we pride ourselves on delivering superior quality products and exceptional customer service. We offer a comprehensive 3-year warranty on all our infant and toddler toys, guaranteeing they are free from material and workmanship defects under normal use conditions. This warranty is valid for the original purchaser only and applicable exclusively in the country/region where the product was purchased.

Warranty Coverage

• Defects in materials and workmanship under normal use.

• Repair or replacement of defective products as needed, subject to stock availability.

Exclusions

• Products with altered or removed serial numbers.

• Damage due to accidents, misuse, unauthorized modifications, or non-compliance with provided instructions.

• External issues such as power failures or natural disasters.

• Costs associated with unauthorized repairs, product removal, or installation.

Warranty Claim Process

• Contact Us: Start your claim by emailing us at support@edutoyshub.com.

• Provide Details: Include a detailed description of the issue, proof of purchase, and, if necessary, clear photos or videos of the defect.

• Review and Verification: Our team will assess your claim to confirm eligibility under our warranty terms.

• Repair or Replacement: If your claim is approved, we will guide you through the next steps for repair or replacement. Repaired or replaced items will continue under the original warranty period.

Shipping Responsibilities

Customers are responsible for shipping costs when returning products for warranty claims unless the return is due to our error. Ensure that the returned products are well packaged to prevent damage during transit.

Limitations

This warranty grants specific legal rights; you may have other rights which vary by jurisdiction. The remedies provided herein are your sole and exclusive remedies. Except as otherwise required by law, we shall not be liable for any indirect, special, incidental, or consequential damages arising from the use of this product.

Contact Us

For any questions or further assistance, please feel free to contact our customer service team via email at support@edutoyshub.com. We are dedicated to ensuring your satisfaction and will respond promptly to your inquiries.

This policy is designed to ensure peace of mind when you choose our products, knowing that we are committed to your satisfaction and support throughout your purchase and beyond.