Return & Refund Policy

Our Commitment to You


At Edutoyshub, we strive to provide an exceptional shopping experience. If you are not completely satisfied with your purchase, you are welcome to return it within 30 days of receipt. For a smooth return process, please contact us at support@edutoyshub.com before returning any items.We will respond within three business days.

 

Important Notice


As we operate multiple warehouses, the return address may differ from our corporate address. Please do not send items back without approval, as we are not responsible for unauthorized returns that are lost or damaged. Detailed return instructions will be provided upon the approval of your return request.

 

How to Request a Return

 

  • Contact Us: Email us within 30 days of receiving your item at support@edutoyshub.com to start your return process.
  • Return Approval: We will review your return request quickly. Once approved, you will receive a return shipping label and instructions on where to send your return.
  • Customer Support: If you encounter any issues or require assistance during the return process, our customer service team is ready to help via email.

 

Return Guidelines

 

  • Return Window: You have 30 days from receipt of your item to initiate a return.
  • Condition of Goods: Returned items must be unused, undamaged, and include all original packaging and labels. A proof of purchase is also required.

 

Cost Responsibility

 

Return Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your package. However, if the return is due to a product issue (e.g., defect or damage), we will cover the return shipping costs.

 

Refund Process

 

  • Method of Refund: Refunds are processed back to the original method of payment once your return is approved. Please allow 3 to 7 business days for the refund to process.
  • Deductions: Refunds will not include any original shipping costs or other fees.

 

Special Considerations

 

  • Quality Issues: For returns due to quality issues, please provide photographic or video evidence. We will cover the return shipping costs if the return is approved based on a quality defect.
  • Incorrect or Unwanted Products: If the return is due to an incorrect purchase or simply a change of mind, you will be responsible for the shipping costs. Items must be in new and unused condition with original packaging and labels.

  

Completing Your Return

 

  • Initiate the Return: Contact support@edutoyshub.com to begin the process.
  • Fill Out the Return Form: Include this form inside your return package.
  • Package Your Items: Ensure that all items are securely packaged to avoid damage during transit.
  • Send the Package: Use a trackable shipping method to ensure your return is documented and can be traced.

 

Liability for Lost or Damaged Packages

 

We advise using a shipping service with tracking and insurance to minimize the risk of loss or damage during transit, as we are not responsible for items that are lost or damaged on the way back to us.

 

For further assistance or if you have any questions, please contact our customer support team at support@edutoyshub.com. We are here to help ensure your return process is as smooth and efficient as possible. Thank you for your support and for shopping with us.