Shipping Policy

Order Processing Time

We are committed to processing all orders on business days (Monday to Friday). Please note that our offices and warehouses are closed on U.S. public holidays, hence orders are not processed during these times. Orders generally take 48 hours to process once payment is received. However, during peak shopping seasons or public holidays, processing and shipping times may extend slightly. Should any product become unavailable during processing, we will promptly notify you by email and provide possible solutions.

Shipping Rates

Free shipping is provided for all orders delivered to the United States (US) and the United Kingdom (UK).

Transit Times

Please note that actual delivery times may be affected by local logistics conditions.

Logistics Providers

Damage Claims

If your order arrives damaged or does not match the ordered items, we sincerely apologize. Please note the issue on the delivery receipt before signing and contact us at support@edutoyshub.com. Include photographs of the product and packaging, as well as a copy of the delivery receipt. We will quickly arrange for a refund or replacement and cover all necessary shipping costs.

Delivery and Order Tracking

After your order has shipped, you will receive an email confirmation that includes detailed information about your items and a tracking number. You can monitor the latest shipping status on our website’s “Track Your Order” page. Please be aware that updates to the tracking information may experience brief delays.

Address Changes

If you need to change the shipping address, please contact us as soon as possible before your order ships. Unfortunately, once an order is in transit, we cannot modify the delivery address.

Delays and Lost Shipments

If you experience delays or your package is lost in transit, please contact us at support@edutoyshub.com with your order number, tracking number, and any relevant screenshots. We will assist you in resolving the issue and take necessary corrective measures.

Tax Policy

When you purchase goods from our website, you are responsible for applicable sales tax or VAT based on your delivery address and the nature of the products. Our system automatically calculates these taxes at checkout. Please note that all tax responsibilities fall to the customer; we do not cover these costs. We comply with tax regulations in the USA and ensure our tax calculations are accurate and up to the local standards.

Contact Information

For any questions about our shipping policy or if you need assistance, please feel free to email our customer service team at support@edutoyshub.com.