FAQ

Our products come with a comprehensive 3-year warranty, covering any defects in materials and workmanship under normal use conditions. This warranty ensures that your product remains free from defects throughout the duration of the warranty period.

The warranty is valid for the original purchaser only and is applicable exclusively in the country/region where the product was purchased.

The warranty does not cover:

• Products with altered or removed serial numbers.
• Damage resulting from accidents, misuse, unauthorized modifications, or non-compliance with the provided instructions.
• External factors such as power failures or natural disasters.
• Costs associated with unauthorized repairs, product removal, or installation.

To initiate a warranty claim, please email us at support@edutoyshub.com with a detailed description of the issue and proof of purchase. If necessary, please also include clear photos or videos of the defect.

Once we receive your claim, our team will review it to confirm eligibility under our warranty terms. If your claim is approved, we will guide you through the next steps for repair or replacement, depending on stock availability.

Customers are responsible for the shipping costs when returning products for warranty claims unless the return is due to our error. We recommend that you ensure the product is well packaged to prevent damage during transit.

Repaired or replaced items will continue under the original warranty period. We will ensure that the process is handled quickly and that your product meets our standards of quality.

This warranty grants specific legal rights, and you may have other rights which vary by jurisdiction. Except as otherwise required by law, we shall not be liable for any indirect, special, incidental, or consequential damages arising from the use of this product.

If you have any questions or need further assistance, please feel free to contact our customer service team via email at support@edutoyshub.com. We are dedicated to ensuring your satisfaction and will respond promptly to your inquiries.

At Edutoyshub, we offer a variety of payment options for your convenience, including:

• PayPal: A secure and widely used payment gateway.

Credit/Debit Cards: We accept major credit cards such as Visa, MasterCard, Discover, and American Express. If your card company is not listed, we encourage you to try making your purchase anyway, as most cards are accepted.

Absolutely. We use Secure Socket Layer (SSL) technology to ensure that your credit card and order information are encrypted and secure. You can shop with confidence knowing that your transactions are protected.

If your payment is declined, please check the following:

• Insufficient Funds: Make sure there are enough funds in your account to cover the purchase.
• Card Details: Verify that you have entered the correct card number, expiration date, and CVV code.

Card Restrictions: Some cards have restrictions on certain types of spending or online purchases. Contact your bank to ensure your card can be used for online transactions at Edutoyshub.

If you encounter any issues during payment, here are a few steps you can take:

• Check Account Balance: Verify that you have sufficient funds in your account.
• Card Information: Double-check that all card details are correct, including the card number and expiration date.
• Contact Your Bank: Sometimes, payments are stopped because the bank needs confirmation from you. Reach out to them to clear any holds or flags on your card.

Try a Different Card: If issues persist, using another credit/debit card can be a good alternative.

Your card will be charged at the time of order to secure the purchased items. If there are any issues with charging, we will notify you to resolve them promptly.

If you realize that you entered incorrect payment details, please contact us immediately at support@edutoyshub.com. We can assist you in correcting the details before your order is processed.

Please direct any questions regarding your payment or transaction to your card-issuing bank for detailed information. You can also contact our support team at support@edutoyshub.com for general inquiries or assistance.

We process all orders on business days, which are Monday through Friday. Typically, it takes about 48 hours to get your order out the door once your payment has cleared. Remember, we're off on U.S. public holidays, so orders aren't processed then.

Free shipping is provided for all orders delivered to the United States (US) and the United Kingdom (UK).

For stateside customers, expect your package within 3 to 10 business days. Our customers in the UK can anticipate delivery within 3 to 7 business days. Do keep in mind that local logistics can sometimes add a bit of a delay.

We use USPS, UPS, and FedEx in the United States. In the UK, your parcel will arrive via Royal Mail, DHL, or DPD.

Oh no! If your items arrive damaged, please make a note of it on the delivery receipt before signing off. Email us at support@edutoyshub.com with photos of the damaged items and the packaging, and include a copy of the delivery receipt. We’ll sort out a refund or a replacement for you, and we’ll take care of any shipping costs involved.

Once your order is on its way, you'll receive an email with all the details and a tracking number. You can check the current status on our website by visiting the “Track Your Order” page.

If you need to update your delivery address, drop us an email at support@edutoyshub.com as soon as possible. If we haven’t shipped your order yet, we can make the change. But if it’s already on the way, we’re unable to reroute it.

If your order seems to be taking longer than expected or if it’s gone missing, don’t worry, just reach out to us with your order number and tracking details. We’re here to help resolve any issues as quickly as possible.

The price you pay at checkout will include any applicable sales tax or VAT, based on your delivery address and what you're buying. Our checkout system will calculate this for you. Just so you know, all tax obligations are the buyer's responsibility.

If you have any questions or need a hand with something, our customer service team is here to help. Send us an email at support@edutoyshub.com, and we'll get back to you as soon as we can.

We want you to love your purchase! If you need to return an item, please contact us within 30 days of receiving your order. The item must be in its original condition, with all packaging and tags. Email us at support@edutoyshub.com to initiate your return, and we'll guide you through the process. Please note that return shipping costs are the customer’s responsibility unless the item is defective or we made a mistake.

Absolutely. We offer email support for our international customers and can assist you with questions or concerns about your order. Feel free to reach out to us at support@edutoyshub.com.